武汉大众口腔:武汉发展更快的牙科医疗连锁机构,植根武汉布局周边

大众口腔成立于2007年,主要为患者提供各种口腔疾病的诊断、治疗、牙齿美容及口腔健康保健等口腔医疗服务。 公司致力于成为牙齿健康美容的专业服务商,以中产阶级为主要客户群,积极开发高端消费市场。目前已有十家连锁门诊部和一家口腔医院正在运营,业务的覆盖范围已辐射整个武汉地区。武汉大众口腔门诊部是一所集口腔医疗、预防、保健、教学、科研为一体的口腔连锁诊疗机构，于2009年纳入武汉市医保定点医疗机构。武汉大众口腔 是经卫生行政主管部门批准设立的口腔诊疗机构，设有口腔内科、口腔外科、口腔修复、口腔正畸、口腔美容等科室。


“连锁口腔医院+连锁门诊”模式更具竞争力。大众口腔以直营连锁模式经营管理,采取“口腔医院+门诊”的业态模式设置医疗机构,以口腔医院承担技术支持和教学科研职能,以连锁门诊提供更加便捷可及的服务、提高市场覆盖率、减轻投资压力。“连锁口腔医院+连锁门诊”模式能够发挥医院与门诊各自优势,比单纯连锁口腔医院或单一连锁口腔门诊或单体医院门诊更具优势和竞争力。
未来向周边省市扩张。公司区域布局定位为“巩固湖北、辐射周边、进军发达市场”。五年内,每年在武汉市新增口腔医院、门诊部2-3家,巩固在武汉的市场份额,提升区域影响力;同时,尽快走出武汉市,将商业模式成功复制到省内其他城市或周边省市。



大众简介 | Introduction

以人为本，健康关爱
PEOPLE ORIENTED HEALTH AND CARING

武汉大众口腔医疗股份有限公司拥有二级口腔专科医院1家、连锁门诊26家，配备牙科综合治疗椅200台，经营面积2万平米，年门诊量20万人次，员工400多人，是新三板挂牌企业、湖北省守合同重信用单位、中华口腔医学会理事单位、湖北省口腔医学会常务理事单位、湖北省口腔医学会民营口腔专委会主委单位、武汉市口腔医学会民营口腔专委会主委单位、平安万家“全国十强”医疗机构、武汉市医保定点医疗机构、东风汽车公司定点医疗机构。
DaZhong Dental owns one second-class hospital and 26 chain clinics; 200 complex dental therapy chairs, over 20,000 m2 operating area with 200,000 annual outpatient visits, and over 400 employees. Its NEEQ Listed Enterprise,Hubei Province “Defend Contracts, Value Credits”Enterprise,Chinese Stomatological Association Council Enterprise,Hubei Stomatological Association Standing Council Enterprise,Hubei Stomatological Association Private Dental Special Committee Chair Enterprise,Wuhan Stomatological Association Private Dental Special Committee Chair Enterprise,Pingan Wanjia “National Top Ten” Medical Institution,Designated Medical Institution for Wuhan Medical Insurance,Designated Medical Institution for Dongfeng Motor Corporation.






（一） 团队 | 群英荟萃    Team·Elite Gathered

武汉大众口腔医疗股份有限公司拥有素质优良的职业管理团队、德艺双馨的知名专家团队和技能精湛的临床医疗团队，拥有主任医师、副主任医师20多人，主治医师30多人，中高级职称人员占技术人员比例达33%。
武汉大众口腔医疗股份有限公司牢固树立“终身学习，持续进步”理念，持续开展内部培训、进修学习、学术研讨、技能竞赛，经常选送技术骨干赴美国、德国、澳大利亚、韩国、新加坡、香港、台湾等地参加国际学术交流，学术技术水平不断提高。
Dazhong Dental has professional management team, respectful experts’team, and skillful clinical team with over 20 chief and associate chief physicians, and over 30 physicians, 33% of technical personnel hold middle above and senior professional titles.
DaZhong Dental deep roots the idea of “life-time learning”, conducts regular internal training, further study, academic discussion, skill competition, sends technical experts to the U.S., Germany, Australia, Korea, Singapore, Hong Kong and Taiwan to attend academic exchange, improving skill levels.
（二）技术 | 精益求精    Technology·Excelsior
牙周治疗
美容修复
即刻种植
隐形矫正
显微根管治疗
笑气无痛拔牙

武汉大众口腔医疗股份有限公司始终保持技术领先优势，配置精良设备，追踪前沿技术，应用最新成果，引领口腔医疗技术潮流，为顾客提供多样性、针对性的选择和更好的治疗体验。
武汉大众口腔医疗股份有限公司牢固树立“质量就是生命”理念，不断完善医疗、护理制度流程标准体系，建立健全三级四层质量管理网络，严格执行《口腔疾病诊疗常规》、《口腔护理操作流程》、《口腔器械消毒技术操作规范》、《医疗质量与安全管理核心制度》，每日开展质量审评，定期开展检查考核，有效杜绝了院内感染、提升了医疗质量、保障了医疗安全。
DaZhong Dental keeps up with cutting-edge dental techniques, promotes vigorously advanced, practical and safe new techniques and materials, always leads oral treatment techniques, provides patients with diverse and targeted treatment options and the best treatment experiences.
DaZhong Dental upholds the idea of ‘Quality is Life’, optimizes medical and nursing procedures, establishes complete three-degree, four-level quality control network; strictly executes Oral Disease Diagnosis and Treatment Regulations , Oral Care Operation Process , Oral Appliance Sterilization Operation Regulations , Medial Quality and Safety Management Core Regime ,conducts daily quality inspection, regular assessment and evaluation, effectively reduces inner institution infection, improves medical quality, insures medical safety.

（三）设备 | 追求精良    Equipments·Pursuit of Refined
武汉大众口腔医疗股份有限公司配备德国西诺德CBCT、全景机、CAD/CAM数字化椅旁美学修复系统，配备进口种植机、水激光治疗仪、口腔显微镜、笑气麻醉等先进医疗设备，为应用新技术和提高医疗质量提供了有力保障。
     武汉大众口腔医疗股份有限公司在全面优化口腔基础治疗的同时，大力开展口腔种植、正畸、美学修复、儿童牙科、显微根管、舒适治疗等特色诊疗服务，专科特色突出。

（四）服务 | 关爱顾客    Serve·Care for Customers

放心武汉大众口腔医疗股份有限公司以“顾客满意”为服务目标，禁止虚假、夸大宣传，杜绝过度检查、过度治疗、过度用药和乱收费行为，规范管理、诚信经营，切实维护顾客利益；武汉大众口腔医疗股份有限公司大力引进先进设备、持续提高医疗技术水平、不断加强医疗质量管控，切实保障医疗质量；武汉大众口腔医疗股份有限公司设立客服部，对内开展服务培训、竞赛、检查、督导，对外开展回访、预约，持续关注顾客口腔后续治疗、保健、康复进展，以负责到底的精神彻底解除顾客后顾之忧，为顾客提供诊疗前后全疗程咨询服务，从理念、能力、行为全方位为顾客提供“放心”医疗服务。
舒心武汉大众口腔医疗股份有限公司建设家庭式候诊气氛、私密性诊疗区间，灯光柔和明亮，音乐舒缓悠扬，诊疗环境舒适温馨；武汉大众口腔医疗股份有限公司开展微创、无痛、舒适治疗，有效减轻顾客生理痛苦；武汉大众口腔医疗股份有限公司推广心理抚慰、四手操作、健康宣教等全过程人性服务，有效舒缓顾客心理恐惧，为顾客提供“舒心”医疗服务。
省心武汉大众口腔医疗股份有限公司医疗机构遍布武汉三镇、深入街道社区，为顾客提供 “串门式”可及服务；武汉大众口腔医疗股份有限公司配备专职咨询、接待人员，为顾客提供诊疗现场全过程陪护服务；武汉大众口腔医疗股份有限公司简化就医流程，实行挂号、收费、发药“一站式”服务，彻底免除顾客排队烦扰，为顾客提供“省心”医疗服务。
AssuringDaZhong Dental serves to satisfy the customers, forbids fake and exaggerate propaganda, avoids over excessive examination, treatment, medication and charging, operates with regulations and integrity to protect customers’ rights.DaZhong Dental keeps introducing advanced equipments, refining medical skills, and enhancing quality control to guarantee medical levels.DaZhong Dental has established customer service department to conduct service training, competition, inspection, and assessment within the company, conducts registration and revisit to follow up the subsequent treatment and recovery, resolving any concerns from customers, providing assuring medical services from before, during and after the treatment.
SoothingDaZhong Dental creates family-style waiting areas, private-protected treatment areas with gentle lights and music to relax and comfort the patients.DaZhong Dental applies minimally invasive and painless comfort treatments that effectively reduce customers’ physical pain.DaZhong Dental promotes people-oriented services, such as psychological consultation, four-hand operation, and health education, etc. effectively reduces psychological fears, providing soothing medical services.
Worry-SavingDaZhong Dental operates in all three towns of Wuhan to provide ‘drop around’ reachable services.Dazhong Dental is staffed with full-time counseling and registration personnel, providing whole process companionship.DaZhong Dental simplifies the workflow with one-stop services that contain registration, toll and dispensing, exempts the worry of over-queuing, making medical services most efficient.

（五）文化 | 止于至善    Culture·Strive for Perfection

武汉大众口腔医疗股份有限公司以“健康、关爱”为立业宗旨，以“把健康和快乐带给每位顾客”为企业使命，秉持“以人为本，以勤立业”、“追求卓越，止于至善”、“合作进取，务实创新”等核心理念，践行“客户尊崇、公众信赖、政府支持、员工拥戴、股东满意”共赢理念，立志成为“国内领先、国际一流”口腔医疗机构。
DaZhong Dental serves the aim of ‘Health and Caring’, pursuits the mission of ‘Bring Healthiness and Happiness to Every Customer’, upholds the philosophies of ‘People Oriented, Succeed through Diligence’, ‘Pursuit Excellence, Strive for Perfection’, ‘Advance through cooperation, Innovate through Pragmatism’. Implements the co-winning idea of ‘Customers Respect, Public Trust, Government Supports, Employees Honor, and Shareholders Pleased’. Determines to become the domestically leading, world-class dental institution.

（六）管理 | 科学规范    Management·Norms of Science

武汉大众口腔医疗股份有限公司应用现代企业管理理论，建立完善高效的制度、流程、标准体系，建设具有自主知识产权的管理软件系统，狠抓关键节点管控和制度执行落实，争当行业规范管理先锋，管理科学化、规范化、制度化和信息化程度不断提高。
DaZhong Dental applies modern enterprise management theory, constructs complete and efficient regulation, process, and standard system, builds management software system with self-owned intellectual property, strictly controls the implementation of the key regulations, keeps improving the scientificity, standardability, institutionality and informationizability, strives to be the industrial benchmark of institutional management.